Are your products in stock? No, we function more like a showroom. We place orders for your purchases.
How long does it take to get my fabric or wallpaper order? Most products are in stock at the mill. If they are in stock, you can receive your order within 5-7 business days. A few products ship from Europe and typically take 2-3 weeks to receive.
Do you ship my order to my home? We can ship your order if you live out of state. For local orders, we prefer you pick your order up here at the showroom. We like to receive the order to make sure it is correct and that it was not damaged in shipping. This way we can trouble shoot any issues for you in the event that something goes wrong.
What if the fabric or wallpaper I want to buy is not in stock? We can check availability of your desired pattern and colorway before you purchase. If it is not in stock, the mill usually has a production date scheduled. However, this date is no guarantee that it will be produced according to the schedule. If you are not in a rush for the fabric, the order can still be placed, but urban source cannot guarantee a delivery date. If you want the fabric by a specific date, we recommend that you re-select.
Does urban source install wallcovering? No. We have a recommended installer that does both the commercial and residential papers. We can give you the company's name and number. Your contract for the installation is with the installation company directly.
What if I want to install it myself? Is it difficult? The commercial wallcoverings can be a little trickier simply because they are wider and a little more unwieldy. A clay based adhesive is recommended. We can provide hanging instructions with your purchase.
How long does it take to have draperies made? 6-8 weeks.
How long does it take to have something reupholstered? About 1 week for fabric (if in stock) and 3-4 weeks for re-upholstery. It also depends on the size of the job.
Can I just drop off my chair to be reupholstered? As we are limited for space, we can only accept smaller pieces such as cushions or small chair here at the store, and charge a messenger fee of $55 to get it to our upholsterer.
For larger orders, our upholsterer will pick up and deliver your pieces.
How much does that cost? It can range from $75-$225 depending on the size of the order.
Do you have fabrics made of natural fibers such as linen, silk and wool? We do have a few products made of natural fibers. However, the majority of our selection is made of synthetic products such as polyester and recycled polyester. These are commercial products and as such, they must meet state and federal testing requirements for flammability and flame spread requirements.
Can I borrow or have a sample? We offer small swatches of wallcoverings and textiles free of charge for up to 6 swatches. A second set of six swatches is available for $5. Showroom samples may be checked out overnight. Larger (non-showroom) samples may be checked out for 3 days.
If you would like your own set of samples to keep, we can order them for you. Please allow 2 weeks. Up to 6 samples $15. 6-12 samples $25.